Refund policy
Our 28-Day Return Promise
We want you to absolutely love your purchase! If something isn't quite right, you have 28 days from delivery to return it for a refund.
What We Need for Returns
To ensure we can process your return smoothly, items should be:
- Unworn and unused (we know you need to try things on - just be careful!)
- Tags attached and undamaged
- In original packaging
- Carefully folded and packaged for return
- Shoes must be shipped in original box with label affixed to other outer packaging.
Please note: We can't accept returns on diaper covers due to their personal nature.
How Returns Work
Option 1: Self-Serve Returns
- Log into your account at natureswildchild.com/account
- Go to your order history and find the order you want to return
- Click "Return Items" and select which items you'd like to return
- Choose your reason and we'll email you a discounted prepaid return label
- Pack your items carefully and attach the label
- Drop Your Return Off
Option 2: Contact Us Directly
- Contact us first at hello@natureswildchild.com or by our chat
-
Include your order number
- this helps us process everything quickly
- We'll send you a discounted shipping label
Option 3: Purchase your Own Label
- Contact us first with your order number
- Ship To:
Nature's Child
5 Alder Ct
Bellingham WA 98229 USA
Need A Different Size: Place a new order right away to secure your preferred item and then complete your return
Return Fees
- Restocking fee: 3% of the item price to cover processing fees
- Return shipping: Cost will be deducted from your refund (unless you choose to purchase your own label.)
Request to Cancel An Order
- We are happy to help cancel an order if we can before it goes out.
- All cancelled order will be refunded minus 5% of the order which covers the unreturned credit card processing fees
- If you would like to adjust your order please chat with us or email and we can see about adjusting your order before it is shipped.
Orders that are "Returned to Sender"
- Please always check your shipping address - if you made a mistake reach out to us as soon as possible so we can correct it before shipping.
- USPS requires a full name - the last name must must match the registered shipping name associated with the address.
- In the avent an order is returned to us - we will contact you and request a new shipping address and the exact shipping costs to resend it.
Refund Timeline
Once we receive and inspect your return, we'll process your refund within 14 days using your original payment method. Please allow up to 10 days for the refund to appear on your statement after we initiate a refund.
Items We Can't Resell
We're a small business, so we need returned items to be in perfect, resalable condition. We can't process refunds for items with:
- Scents (perfume, candles, etc.)
- Pet hair, dirt or food
- Signs of wear or washing
- Damaged or missing tags
- Missing original packaging
- Damage to shoe box by attaching prepaid label
- Any other signs of use
If an item can't be resold as new, we won't be able to offer a refund or return it to you at this time. It will be offered to those in our local community in need. Most returned textiles end up being sent to the landfill. If you have any questions about this please reach out before sending us your return.
Damaged or Wrong Items
Received something damaged or incorrect? We're so sorry! Please:
- Inspect your order immediately upon arrival
- Within 48 hours email us photos at hello@natureswildchild.com
- Don't send anything back until we've reviewed the photos
We carefully inspect everything before shipping, but if something slips through, we'll absolutely make it right.
Gift Cards
Gift cards are final sale and can't be returned.
Questions? We're here to help! Reach out at hello@natureswildchild.com or chat with us anytime. As a fellow parent, I understand that life happens - we're here to work with you and want you to be completely happy with your purchase!