Return Policy
28-Day Return Policy
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return, or an exchange for store credit.
To be eligible for a full refund or store credit, your item must be in the same condition that you received it in; unworn and unused, with tags undamaged and still attached.
If there is a size or item that you really want, the best way to ensure you get it is to place a new order right away.
The customer is responsible for return shipping, we encourage tracking. We are not responsible for an item lost, or damaged in the mail.
All items returned to us must include the name and email associated with the order, and the order number, as it will be difficult to associate the return with the customer if this information is missing.
All goods must be carefully folded and be packaged appropriately. Thank you!
We cannot accept returns for diaper covers do to the personal nature of the item.
We will notify you once we’ve received and inspected your items, and let you know if the return or exchange was approved. This could take up to 10 days considering the time it takes for return shipping and inspection. If approved, we will issue you a refund, or store credit via a gift card right away. We strive to do this within 3 days of receiving your return. Be aware that it takes some banks up to 10 days to have your refund visible on your statement. Gift cards will be issued to the email used to make the original purchase. Gift cards will have no expiration date. Please make sure to let us know if you are returning or exchanging for store credit with your initial inquiry.
All items must be returned to us in fully resalable condition to receive a full refund or store credit.
If the item(s) returned to us appear to be worn, or have any variables that would make it considered used, and we cannot resell it as new, then the customer will forfeit a full full refund or store credit.
If the item appears in a condition that can be resold as USED, and is in otherwise excellent condition, we will issue you a store credit for 50% of the original purchase amount. If the returned item shows significant signs of wear or damage, and requires cleaning or repair, we will issue you a store credit amount of 20% of the purchase price. If the item is unsalvageable please do not send it to us, as we will not be able to issue you any refund, or credit.
We please ask that you are careful when trying on the garments.
Reasons for items to be considered used include: smells (could be from indoor fragrant candles), pet hair, dirt, perfume, being washed, food, tags damaged or missing, physical damage, signs of wear, or any other applicable signs. If we do not approve of the item being in a new, resalable condition, we will not ship it back to you. However we will issue you a store credit for a percentage of the purchase price as mentioned above.
We understand things happen (mom here); we have compassion for you, and strive to have integrity in the work and service we are offering, and hope you will too. We want you to be happy with your purchase, so don't hesitate to reach out.
For any questions, or to start a return please contact us at:
hello@natureswildchild.com.
or reach out via chat - (that little blue-green button at the bottom right of the page)
Gift Cards
Unfortunately, we cannot accept returns on gift cards.
Faulty Items
Please inspect all of your items as soon as you receive them. If any items appear to be damaged or flawed, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right. Please take photos of your items and email us the images before sending anything back to us. We inspect all our items before we package them, and choose products that are high quality, so rest assured we will do our best avoid this situation. We are here to assist you and want you to love your purchases.
Thinking Circular
If you have items that are in very good to like new condition, without stains or damage, we will offer you store credit for 20-35% of the original purchase amount. Items must have been purchased less than 2 years ago. Please inquire by email: hello@natureswildchild.com