Return Policy

Our 28-Day Return Promise

We want you to absolutely love your purchase! If something isn't quite right, you have 28 days from delivery to return it for a refund.

What We Need for Returns

To ensure we can process your return smoothly, items should be:

  • Unworn and unused (we know you need to try things on - just be gentle!)
  • Tags attached and undamaged
  • In original packaging
  • Carefully folded and packaged for return

Please note: We can't accept returns on diaper covers due to their personal nature.

How Returns Work

Option 1: Self-Serve Returns (Easy & Fast!)

  1. Log into your account at natureswildchild.com/account
  2. Go to your order history and find the order you want to return
  3. Click "Return Items" and select which items you'd like to return
  4. Choose your reason and we'll email you a prepaid return label
  5. Pack your items carefully and attach the label
  6. Drop off at any post office or schedule a pickup

Option 2: Contact Us Directly

  1. Contact us first at hello@natureswildchild.com or use our chat (that friendly blue-green button!)
  2. Include your order number
    • this helps us process everything quickly
  3. We'll send you a discounted shipping label
  4. Need a replacement size? Place a new order right away to secure your preferred item

Return Fees

  • Restocking fee: 3% of the item price to cover processing fees
  • Return shipping: Cost will be deducted from your refund (unless using self-serve prepaid labels)

Refund Timeline

Once we receive and inspect your return, we'll process your refund within 7 days using your original payment method. Please allow up to 10 days for the refund to appear on your statement (banks can be slow!).

Items We Can't Resell

We're a small business, so we need returned items to be in perfect, resalable condition. We can't process refunds for items with:

  • Scents (perfume, candles, etc.)
  • Pet hair or dirt
  • Signs of wear or washing
  • Damaged or missing tags
  • Missing original packaging
  • Any other signs of use

If an item can't be resold, we won't be able to offer a refund or return it to you. We will however be adding a re-sale section in the near future - to be able to take back gently used items.

Damaged or Wrong Items

Received something damaged or incorrect? We're so sorry! Please:

  • Inspect your order immediately upon arrival
  • Email us photos at hello@natureswildchild.com
  • Don't send anything back until we've reviewed the photos

We carefully inspect everything before shipping, but if something slips through, we'll absolutely make it right.

Gift Cards

Gift cards are final sale and can't be returned.

Questions? We're here to help! Reach out at hello@natureswildchild.com or chat with us anytime. As a fellow parent, I understand that life happens - we're here to work with you and want you to be completely happy with your purchase!